How should this be implemented?

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.

How should this be implemented? Choose 2 answers
A . Article Record Types must be created before the import.
B . Each Article Record Type must be in a separate CSV.
C . Article Record Types will be created as part of the import.
D . Multiple Article Record Types can be imported in the same CSV.

View Answer

Answer: A, B

Explanation:

Article record types are record types that define different types of articles in Lightning Knowledge, such as FAQs, How-Tos, Policies, etc. They determine which fields, page layouts, and actions are available for each article type. To import an external knowledge base to Lightning Knowledge using the Knowledge Importer, you need to create article record types before the import and have each article record type in a separate CSV file. The CSV file name must match the article record type name exactly.

Verified Reference:

[Import Articles into Lightning Knowledge]