How should this be configured?

exams ADM-201 V1 ADM-201 exam 0 Comments

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.

How should this be configured?
A . Assignment Rules.
B . Business Hours.
C . Case Queues
D . Escalation Rules

Answer: A