How should the workload be assigned to other Field Technicians?

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick.

How should the workload be assigned to other Field Technicians?
A . Drag and drop the Service Appointments to other available Resources and run Optimization.
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
D. Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

Answer: A