How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A . Create a quick action on the work order to search the Knowledge base.
B. Attach the relevant articles to the work order or work order line items.
C. Update the Service Appointment page layout to include the Articles related list.
D. Add the Knowledge Lightning component to the Field Service mobile app.

View Answer

Answer: D

Explanation:

By adding the Knowledge Lightning component to the Field Service mobile app, technicians can easily search for and access articles directly from the app. This provides a seamless experience and ensures they have the information they need to complete their tasks.

So, the correct answer is D. Add the Knowledge Lightning component to the Field Service mobile app.