How should the project manager proceed?

During the closing process, the project manager learns that one deliverable is not meeting customer expectations.

How should the project manager proceed?
A . Ask the customer to issue a change request with the information to analyze and provide a solution.
B . Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
C . Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
D . Contact the project sponsor and ask for help in negotiating the closing of the project with the customer

View Answer

Answer: B