How should the consultant resolve this issue?

After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.

How should the consultant resolve this issue?
A . Inform users that the only way to create articles is from the Knowledge component.
B . Enable Read/Write/Create permissions for Knowledge articles.
C . Add the Manage Salesforce Knowledge permission to the user’s profile.

View Answer

Answer: C

Explanation:

To resolve the issue of users being unable to create Knowledge articles when closing a case after migrating to Lightning Experience, adding the ‘Manage Salesforce Knowledge’ permission to the user’s profile is necessary. This permission enables users to create, edit, and publish Knowledge articles, ensuring that they can contribute to the Knowledge base directly from case records, enhancing the support process.