How should the consultant implement these requirements?

Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.

How should the consultant implement these requirements?
A . Change the org-wide default for cases and contacts internal access to private.
B . Update the case assignment rule to add the site member to the predefined case team.
C . Create a sharing rule to share the contact record with the site member.
D . Set up a sharing set to grant access based on the site member’s contact record.

View Answer

Answer: D

Explanation:

A sharing set is a feature that allows community members to access records that are not owned by them or shared with them by the org-wide default settings. A sharing set can grant access based on a common lookup field, such as the contact field on the case object. By setting up a sharing set to grant access based on the site member’s contact record, the consultant can enable community members to access, create, and manage cases online.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Sharing Sets Overview