How should the consultant fix the problem?

The CRM Analytics consultant at Universal Containers notices that some users have access to sensitive data and dashboards they should not have access to in the Manager’s app.

How should the consultant fix the problem?
A . Develop separate dashboards and datasets and put them in the Manager’s app.
B . Apply data encryption using Salesforce Shield.
C . Create separate apps, datasets, and dashboards, and share them with the proper users.

View Answer

Answer: C

Explanation:

To address issues with unauthorized access to sensitive data and dashboards, the best practice is to create separate apps, datasets, and dashboards for different user groups and then manage their sharing settings appropriately. This allows you to maintain data security while ensuring that users only access the data and insights that are relevant to their roles. In this scenario, applying separate apps for managers with defined sharing rules will prevent users who shouldn’t have access from seeing sensitive data.

Reference: Managing Data Access and Sharing in CRM Analytics