How should the consultant avoid this issue in the future?

During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption.

How should the consultant avoid this issue in the future?
A . Develop test scripts during the Plan phase.
B . Provide company-wide training throughout the project.
C . Conduct a beta review during the Validate phase.

Answer: B

Explanation:

User adoption issues, like difficulty navigating a new system, can often be mitigated through ongoing, role-based training provided throughout the implementation project. Rather than waiting until deployment, offering training at different phases allows users to build familiarity with Salesforce gradually, enabling them to better understand and retain information. This approach, coupled with regular updates and support, ensures users are prepared and more comfortable with the new system by the time it goes live. Consistent training also reinforces the system’s benefits and encourages users to engage with Salesforce more confidently and effectively, ultimately leading to higher adoption rates and better productivity in the long run.

Salesforce recommends varied training methods, including hands-on sessions, webinars, and in-app guidance, which cater to different learning preferences and support user engagement at every project stage. Conducting company-wide training can ensure all stakeholders have the skills they need to succeed with the system from day one.

Reference: Salesforce Trailhead emphasizes the importance of ongoing training and phased user engagement to boost adoption and ease the transition during a Salesforce implementation.