How should the community manager proceed?

The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.

The community manager needs to ensure this community member does not negatively affect other members.

How should the community manager proceed?
A . Invite other members to clarify that the question has been answered.
B. Block the member from the group to avoid the subject.
C. Remove the comment with the appropriate rule and explain possible disciplinary actions.
D. Reach out privately to the member to ask if responses from the team are unclear.

View Answer

Answer: C