How should the callout for multiple panels be treated in Salesforce?

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?
A . Create a work order for each installed product and a work order dependency to assign to the same resource.
B. Create a work order hierarchy with each installed product as a child work order.
C. Create a work order with a work order line item for each installed product.
D. Create an asset hierarchy with each installed product as a child asset in the hierarchy.

View Answer

Answer: C

Explanation:

Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.

References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_order_line_items