How should the AI Specialist monitor Copilot’s usability and the assignment of actions?

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.

How should the AI Specialist monitor Copilot’s usability and the assignment of actions?
A . Run a report on the Platform Debug Logs.
B . Query the Copilot log data using the metadata API.
C . Run Einstein Copilot Analytics.

View Answer

Answer: C

Explanation:

To monitor Einstein Copilot’s usability and the assignment of actions, the AI Specialist should run Einstein Copilot Analytics. This feature provides insights into how often Copilot is used, the types of actions it is handling, and overall user engagement with the system. It’s the most effective way to track Copilot’s performance and usage patterns.

Platform Debug Logs are not relevant for tracking user behavior or the assignment of Copilot actions. Querying the Copilot log data via the Metadata API would not provide the necessary insights in a structured manner.

For more details, refer to Salesforce’s Copilot Analytics documentation for tracking AI-driven interactions.