How should Head of HR handle this situation?

The global head of marketing informs the Head of HR that one of his direct reports, a country manager has just undergone a multi-rater evaluation. Feedback from direct reports in the country manager’s location are excellent but reviews from two of the manager’s superiors (a regional manager from a different country and a marketing manager from the home country) were negative. Both superiors remarked that the country manager needed to improve in the areas of communication and leadership.

How should Head of HR handle this situation?
A . Recommend that performance evaluations are to feature only ratings from direct reports and managers in the same location
B . Balance both divergent perspectives with a third perspective from a manager who operates in a different function, from a different country.
C . Provide coaching and mentoring opportunities that would enhance the country manager’s communication and leadership skills.
D . Speak to the regional manager and marketing manager to better understand the rationale for their
ratings.

View Answer

Answer: D

Explanation:

This is a question that emphasizes communication before arbitrary action. It is most likely that cultural differences affected the ratings of the managers who are from a different culture than that of the country manager. Communicating with these managers will help the global head of marketing understand what deficiencies in communication and leadership the regional manager and marketing manager are referring to; and determine if their ratings were influenced by an ethnocentric viewpoint.