How should a CRM Analytics consultant address this need?

Universal Containers uses CRM Analytics to build dashboards for different departments: Sales, Service, and Marketing. Users in the same department have the same role and need to have access to the same dashboards. Dashboards for different departments use some common datasets with the same row-level security.

How should a CRM Analytics consultant address this need?
A . Create one app for each department, put common datasets in the shared app, and use roles to share apps.
B . Create one app for each department, put common datasets in the shared app, and use profiles to share apps.
C . Create one app for each department, put common datasets in the shared app, and use permission sets to share apps.

View Answer

Answer: C

Explanation:

For managing access to department-specific dashboards while leveraging common datasets, the best approach involves the use of apps and permission sets.

Here’s why:

App Segregation: Creating a separate app for each department (Sales, Service, Marketing) allows for tailored dashboards and datasets to be grouped by department, facilitating easier management and navigation.

Shared Common Datasets: Placing common datasets in a shared app ensures that all departments can access necessary data without duplication, maintaining consistency and reducing storage requirements.

Use of Permission Sets: Leveraging permission sets to control access to these apps is a flexible and scalable approach. Permission sets can be finely tuned to grant or restrict access based on user roles within the organization, and they can be easily adjusted as roles or organizational structures change. This structure not only ensures data security and appropriate access but also enhances the efficiency of managing CRM Analytics resources across different departments.