Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment .
How should a Consultant recommend adhering to this business process?
A . Assign Permission Sets that allow Status Transitions.
B . Allow Status Transitions based on Role.
C . Limit Status Transitions based on Profile.
D . Configure Status Transitions based on Resource Type.
Answer: C
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