How should a Consultant recommend adhering to this business process?

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.

How should a Consultant recommend adhering to this business process?
A . Assign Permission Sets that allow Status Transitions.
B . Allow Status Transitions based on Role.
C . Limit Status Transitions based on Profile.
D . Configure Status Transitions based on Resource Type.

View Answer

Answer: C