How should a Consultant provide Suggested Article functionality to Lightning Service Console users?
A . Add the Knowledge Component to the Service Console.
B . Add the Knowledge tab to the Console app.
C . Create email templates with Knowledge Articles attached.
D . Add the Suggested Article widget to the Case page layout.
Answer: A
Explanation:
The Knowledge component is a Lightning component that displays relevant articles on the case record page based on the case information. Agents can use the component to search for articles, attach articles to cases, view article details, and provide feedback on articles. The Knowledge component provides suggested article functionality to Lightning Service Console users by automatically recommending articles that match the case subject, description, or data categories.
Verified Reference:
Service Cloud Consultant Certification Guide & Tips, Use the Lightning Knowledge Component
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