How should a Consultant provide access to the Salesforce Field Service mobile app?

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

How should a Consultant provide access to the Salesforce Field Service mobile app?
A . Modify the user’s Profile.
B. Update Public Group membership.
C. Assign a Field Service Mobile License to the user.
D. Modify the user record.

View Answer

Answer: C

Explanation:

A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user’s Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.