How should a Consultant implement this process?

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

A. Create two Service Appointments and assign two different Resources.

B. Create one Service Appointment and add two Required Resources.

C. Create one Service Appointment and schedule two Resources.

D. Create two Service Appointments and set the Early Start to the Start Time of the first

Service Appointment.

View Answer

Answer: B

Explanation:

By creating one Service Appointment and adding two required resources, you are essentially saying that both technicians are needed for this job, but they might be scheduled differently. This allows each technician to have their own schedule but ties both of them to the same job.

Incorrect Answers:

A. Create two Service Appointments and assign two different Resources.

This approach would treat the job as two separate tasks, which is not true per the given requirement. It could also cause confusion or duplication of work.

C. Create one Service Appointment and schedule two Resources.

This is similar to the correct answer but lacks the specificity of indicating that both resources are "required" for the job. Simply scheduling two resources might not communicate the requirement adequately.

D. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

This approach again creates two separate tasks for what is essentially one job, which could lead to inefficiencies and confusion.

Given the requirement, having a single Service Appointment that has two required resources is the most efficient and clear way to represent the need for both technicians on the same job, even if they arrive at different times.