To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?
A . Add the Knowledge related list to the Case record page.
B . Add the Knowledge tab to the Service Console.
C . Add Knowledge Data Categories to each Case.
D . Add the Knowledge Component to the Case record page.
Answer: D
Explanation:
The Knowledge component is a Lightning component that displays relevant articles on the case record page based on the case information. Agents can use the component to search for articles, attach articles to cases, view article details, and provide feedback on articles. The Knowledge component helps agents find the information they need to resolve cases faster and more accurately.
Verified Reference:
Service Cloud Consultant Certification Guide & Tips, Use the Lightning Knowledge Component
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