How should a Consultant configure the Lighting Service Console to support this requirement?

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.

How should a Consultant configure the Lighting Service Console to support this requirement?
A . Account tabs and Cases tab
B . Case tabs with Account subtabs
C . Account tab with Cases related list
D . Account tabs with Case Subtabs

View Answer

Answer: D

Explanation:

The Lightning Service Console is a user interface that allows you to manage multiple records on one screen and quickly access important information. You can use tabs and subtabs to organize your records and switch between them easily. To meet the requirement of viewing the case history of other cases for the same account when viewing a case, you can use account tabs with case subtabs. This means that you open an account record as a primary tab and then open related cases as subtabs under that account tab. This way, you can see all the cases for that account on one screen and compare their case histories.

Verified Reference:

[Tabs and Subtabs in Lightning Console Apps]