How should a consultant accomplish this?

Universal Containers wants customers to have the ability to log cases with structured data and route based on urgency and product line.

How should a consultant accomplish this?
A . Standard Web-to-Case with assignment rules
B . Omni-Channel with prioritized queues
C . Standard Email-to-Case with assignment rules

View Answer

Answer: A

Explanation:

To enable customers to log cases with structured data and route them based on urgency and product line, using Standard Web-to-Case with assignment rules is recommended. This feature allows for the creation of web forms that customers can fill out, which then become cases in Salesforce.

Assignment rules can then be used to automatically route these cases to the appropriate teams or agents based on predefined criteria, ensuring efficient and relevant case handling.