How might these changes be BEST presented to communicate with the scheduling team’?

A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads ‘The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients. The introduction of a new telephony software and an online booking system will also require changes to the process’.

How might these changes be BEST presented to communicate with the scheduling team’?
A . Business Process Model
B . Business Activity Model
C . POPIT
D . Prototype

View Answer

Answer: A

Explanation:

To effectively communicate the proposed changes in the scheduling of physio appointments at a major hospital, especially regarding the division of the scheduling team and the introduction of new telephony software and an online booking system, the best method would be: Business Process Model.

A Business Process Model is an effective tool for illustrating the changes in processes, especially in scenarios where new systems (like telephony software and online booking systems) are being introduced and where roles or workflows are being redefined (such as splitting the scheduling team into two). This model will visually depict how the new processes will work, show the flow of activities, and clarify the roles of the different team members for inpatients and outpatients. It’s an excellent way to communicate process changes clearly and effectively.