How does the 'incident management' practice set user expectations?

How does the ‘incident management’ practice set user expectations?

exams ITILFND_V4 V1 ITILFND_V4 exam 0 Comments

How does the ‘incident management’ practice set user expectations?
A . By using collaboration tools to communicate effectively
B . By agreeing, and communicating target resolution time
C . By assigning resources to ensure that all incidents are resolved as quickly as possible
D . By automated matching of incidents to known errors

Answer: C