How do you provide users with guidance for completing a form and avoid the need for application training?

How do you provide users with guidance for completing a form and avoid the need for application training?
A . Add an optional action to the case to explain the task.
B. Send a notification to the assigned user.
C. Add an instruction to the assignment.
D. Add the corresponding step to an appropriate stage.

View Answer

Answer: C

Explanation:

it provides users with guidance for completing a form and avoids the need for application training. An instruction is a short text that appears above a form and explains what the user needs to do to complete the task. An instruction can help users understand the purpose and context of a form and reduce errors or confusion.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 9: User Interface)