A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?
A . You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.
B. You use the partial acceptance feature of the service quotation and accept one item.
You then reject all remaining items of the service quotation.
C. You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.
D. You edit the service quotation and remove all items from it that the customer rejected.
You then proceed to convert the remaining item into a service order.
Answer: B
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