How do you name the step where the agent investigates the claim for fraud?

Consider the following scenario:

A customer files a fraud complaint.

The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount.

How do you name the step where the agent investigates the claim for fraud?
A . Investigate Claim
B . Claim Investigation
C . Fraud Claim
D . Investigate Fraud

View Answer

Answer: D