How do you indicate the progress of a case towards resolution?

How do you indicate the progress of a case towards resolution?
A . Configure a case notes field to capture progress information.
B. Update the case status on the appropriate steps.
C. Design intent-driven user interfaces.
D. Apply service levels to the assignment steps.

View Answer

Answer: B

Explanation:

To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application. The other options are either incorrect or irrelevant for this requirement.

References: https://docs-previous.pega.com/case-management/87/updating-case-status