How do you implement this requirement?

You have a requirement to associate users in different units to the same work queue.

How do you implement this requirement?
A . Associate the users to a common work group. Then associate a work queue to the work group.
B . Associate the users to a common work group. Then associate the work group to the appropriate units.
C . Associate the users to a common unit. Then associate a work queue to the common unit.
D . Associate the users to a common work queue. Then associate the work queue to the appropriate units.

View Answer

Answer: A

Explanation:

To implement the requirement of associating users in different units to the same work queue, you associate the users to a common work group and then associate a work queue to that work group. This allows users from different units, who are part of the same work group, to access the same work queue.

Reference: Pega official documentation on work groups and work queues.