How do you configure the case type to allow customers to update any of the user profile pages individually?

An order fulfillment case type allows a customer to update user profile information during the order placement stage.

The user profile consists of the following three pages

• Account ID and password

• Customer contact information

• A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

Available Choices (select all choices that are correct1
A . Add an alternate stage to the case life cycle.
B. Add a button for each profile page to each assignment
C. Add an optional process to the case workflow
D. Add a set of optional actions to the case workflow

View Answer

Answer: D

Explanation:

Optional actions are actions that users can perform at any time during a stage in the case workflow. They are not required to advance the case to the next stage or step. Optional actions can be used to allow customers to update any of the user profile pages individually during the order placement stage.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-optional-actions