How can you explain why the warranty is not sufficient?

A customer tells you their company does not need services because the product warranty will provide sufficient protection.

How can you explain why the warranty is not sufficient?
A . The customer needs coverage outside normal business hours.
B. The customer needs replacement of defective parts.
C. The customer is responsible for paying shipping costs for replacement parts.
D. The customer must prove that they did not cause the problem by misconfiguring the product.

View Answer

Answer: A

Explanation:

A warranty typically covers repair or replacement of faulty parts, but it may not include 24/7 support or assistance, which can be crucial for businesses that operate around the clock or in critical situations where downtime can have significant business impact.

Services often provide value beyond the scope of a product warranty, such as faster response times, professional support for installation and configuration, routine maintenance, and more comprehensive coverage options.

These services can help minimize downtime, improve performance, and enable businesses to get the most from their investment. Therefore, even though a warranty provides some level of protection, it is not always sufficient for all business needs.