How can the sales rep ensure the customer has a great experience with the product?

A sales representative just closed a deal and wants to make sure the customer is set up for success.

How can the sales rep ensure the customer has a great experience with the product?
A . Share other customer success stories.
B. Recommend additional products and services.
C. Provide timely support and training.

View Answer

Answer: C

Explanation:

Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.

Reference: https://www.salesforce.com/resources/articles/customer-service/#customer-service-tips