How can the project manager prevent this outcome in the new project?

During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version

How can the project manager prevent this outcome in the new project?
A . Hire a team of external users to perform acceptance testing on the product.
B . Define a user focus group as external stakeholders with a high influence on outcomes
C . Hire a consultant to perform a benefit analysis as an input to the project charter.
D . Define a high-level risk and plan mitigation after completing the work breakdown structure (WBS

View Answer

Answer: B