At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases for IT and HR requests. Other users provide customer support with case records .
How can an App Builder enable different users to see different fields, based on the case type?
A . Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by profile.
B . Create different case field sets for IT, HR and Customer Support. Assign different field sets by profile.
C . Create different case record types for IT, HR and Customer Support. Assign different page layouts to each record type by role.
D . Create different case field sets for IT, HR and Customer Support. Assign different field sets by role.
Answer: A
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