How can a system administrator give the sales operation team read/write access to all escalated cases?

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.

How can a system administrator give the sales operation team read/write access to all escalated cases?
A . Create a case escalation rule.
B. Create a case assignment rule.
C. Create a criteria-based sharing rule.
D. Create an ownership-based sharing rule.

View Answer

Answer: C