How can a system administrator give the sales operation team read/write access to all escalated cases?
Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
A . Create a case escalation rule.
B. Create a case assignment rule.
C. Create a criteria-based sharing rule.
D. Create an ownership-based sharing rule.
Answer: C
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