How can a sales representative begin a confirming question?

How can a sales representative begin a confirming question?
A . "Tell me more about…"
B . "What I hear you saying is…"
C . "What do you mean when…’

View Answer

Answer: B

Explanation:

“What I hear you saying is…” is a way to begin a confirming question. A confirming question is a question that helps to verify or validate what the customer says or means. A confirming question helps to show understanding, empathy, and respect for the customer’s concerns, as well as to avoid confusion, misunderstanding, or miscommunication.

Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types