How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A . Omni-Channel Utility Component
B . Cases report sorted by Rep and Case Owner
C . Cases report sorted by Rep and Case CreatedDate
D . Omni-Channel Supervisor tab

View Answer

Answer: D

Explanation:

The Omni-Channel Supervisor tab is a feature that allows managers to see which service representatives have not accepted new cases recently using the Lightning Service Console. It provides real-time data on the status, capacity, workload, and performance of agents and queues.

Verified Reference:

https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_tab.htm&type=5:

https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_monitor_agents.htm&typ e=5