How can a consultant migrate the file attachments?

Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.

How can a consultant migrate the file attachments?
A . Use the Files Related List on each article to add files to the articles.
B . Use the Lightning Knowledge Migration Tool and choose ‘include files’.
C . Upload the files as Documents, then relate them to the migrated articles.

View Answer

Answer: A

Explanation:

When migrating to Lightning Knowledge, file attachments from Classic Knowledge articles do not automatically transfer. To migrate these file attachments, consultants can manually add files to the corresponding Lightning Knowledge articles using the Files Related List. This approach ensures that all relevant attachments are associated with the correct articles, maintaining the integrity and usefulness of the Knowledge base post-migration.