Germain is a life insurance agent. This morning, he receives a call from Jason, whose wife, Rosalie owned a $50,000 life insurance policy that she purchased from Germain seven years ago. Jason explains that Rosalie had a heart attack and died last week. Germain promises to help as much as he can.

Germain is a life insurance agent. This morning, he receives a call from Jason, whose wife, Rosalie owned a $50,000 life insurance policy that she purchased from Germain seven years ago. Jason explains that Rosalie had a heart attack and died last week. Germain promises to help as much as he can.
A . He can provide the claim form to Jason and help him fill it out.
B . He can assure Jason that the payment will be made within 5 days after receipt of the claim.
C . He can inform Jason that the death benefit will be paid within 30 days of Rosalie’s death.
D . He can assure Jason that he will settle the death benefit as quickly as possible.

View Answer

Answer: A

Explanation:

As a life insurance agent, Germain’s role is to assist the beneficiary in filing the claim but not to guarantee specific timelines for payment. Agents can help by providing the necessary claim forms, explaining the process, and offering guidance on filling out the forms accurately. The timeline for payment is determined by the insurer once they have received and reviewed the required documentation. Assuring specific payment timelines, as implied in options B, C, and D, is beyond Germain’s authority and would be inaccurate. Therefore, Option A is the best response for Germain to assist Jason appropriately.