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Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following? (Choose two.)
Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following? (Choose two.)A . WFM web for SupervisorsB . WFM Web for AgentsC . WFM Configuration utilityD . WFM DatabaseView AnswerAnswer: BD
Which are possible methods of WFM Server load balancing? (Choose two.)
Which are possible methods of WFM Server load balancing? (Choose two.)A . Processor balancingB . Memory balancingC . Host balancingD . Third-party load-balancerView AnswerAnswer: BD
What is the maximum size of the database you have backup using the WFM DB Utility?
What is the maximum size of the database you have backup using the WFM DB Utility?A . 1GBB . 2GBC . 1TBD . 1PBView AnswerAnswer: B Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU
If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?
If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?A . DetermineFull Day TimeoffStartEndPaidHoursB . MaxAuditReportsC . HideMessagesforNotWorkingAgentsD . Need another incorrect optionView AnswerAnswer: B
What is the default start step when adding a new Shift?
What is the default start step when adding a new Shift?A . 5 minutesB . 15 minutesC . 30 minutesD . 1 hourView AnswerAnswer: A
Agent's Skills are added, modified or removed in which Genesys application?
Agent's Skills are added, modified or removed in which Genesys application?A . CC PulseB . WFM webC . SCID . Genesys AdministratorView AnswerAnswer: C Explanation: Reference: http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe4ecad5c3418c
