- All Exams Instant Download
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)A . The maximum capacity that an agent may handle simultaneously for each supported media type B. The after call work time for each media type C. The length of time that an agent may spend on each media...
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)A . Use an outbound campaign to promote the product. B. Use the directory feature for advertising the product. C. Use the prompt...
Which speech recognition feature is enabled by default for new Inbound call flows?
Which speech recognition feature is enabled by default for new Inbound call flows?A . Enable speech recognition for the entire flow B. Company Directory speech recognition C. Complete match timeout D. Incomplete match timeoutView AnswerAnswer: B
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
If you navigate away from the page without saving the Script, you will not lose any work you have completed.A . True B. FalseView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/create-script/
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)A . Username B. Access ID C. Password D. ARN Number E. TokenView AnswerAnswer: A,C,E
Which of the following components can be added to scripts? (Choose all that applies.)
Which of the following components can be added to scripts? (Choose all that applies.)A . Visual Basic Control B. Text C. Call Flow D. Checkbox E. Web Page F. ImageView AnswerAnswer: B,D,E,F Explanation: Reference: https://help.mypurecloud.com/articles/script-components/
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?A . Reports B. Dashboards C. Dynamic Views D. All of the aboveView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
Select the types of scheduling available in Genesys Cloud. (Choose two.)
Select the types of scheduling available in Genesys Cloud. (Choose two.)A . Manual Scheduling B. Load based Scheduling C. Automated Scheduling D. All of the aboveView AnswerAnswer: B,C
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
Select all the possible measurements for the selection timeout of every menu. (Choose two.)A . Hours B. Minutes C. Seconds D. Milliseconds E. MicrosecondsView AnswerAnswer: B,C
How many ways are there to initiate a secure call flow?
How many ways are there to initiate a secure call flow?A . Two B. Three C. Four D. FiveView AnswerAnswer: D
