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Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:A . Place and receive both ACD and non-ACD calls.B . Place ACD and non-ACD calls, but not receive.C...
Why it is essential to have employees complete their profile information?
Profiles can contain various types of information about people in the organization. Why it is essential to have employees complete their profile information?A . Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.B . The education information can be verified against the...
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
The license used by a user is determined by the permissions enabled in the roles assigned to that user.A . TrueB . FalseView AnswerAnswer: A Explanation: The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different...
Where can you find guidelines on PSTN carrier requirements?
You are preparing to deploy Genesys Cloud CX and need to order trunks. Where can you find guidelines on PSTN carrier requirements?A . By asking your carrier what you would need.B . On the PSTN carrier's web site.C . Get a default trunk line installed.D . In the Genesys Cloud...
If you have not configured an email address to report issues to, Genesys Cloud CX:
If you have not configured an email address to report issues to, Genesys Cloud CX:A . Automatically creates an email address and routes all such emails to this address.B . Does not route the emails to any email address.C . Sends the emails to anyone who has the admin role...
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)A . Agent Metrics Export ReportB . Agent Metrics ReportC . Agent Login-Logout Details ReportD . Agent Quality Details ReportView AnswerAnswer: A Explanation: The Agent Metrics Export Report and the Agent Metrics Report...
Which of the following options would help him perform his task?
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time. Which of the following options would help him perform his task?A . DocumentsB . DirectoryC . WorkspacesD ....
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)A . LanguageB . RolesC . SkillsD . QueueView AnswerAnswer: A, C Explanation: Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD...
Which of the following Edge feature contains the built-in remote survivability mode?
Which of the following Edge feature contains the built-in remote survivability mode?A . SIP gatewayB . Call brokerC . SIP proxyD . Disaster recoveryView AnswerAnswer: C Explanation: SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge...
Which of the following are AND Evaluation Methods? (Choose three.)
Which of the following are AND Evaluation Methods? (Choose three.)A . All skills matchingB . Best available skillsC . Bullseye matchingD . Disregard skillsE . Agent availabilityView AnswerAnswer: ABC Explanation: AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means...
