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Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?A . Disable Location DetectionB . Password ExpirationC . Disable Genesys Cloud CX LoginD . Open AdmissionView AnswerAnswer: C Explanation: Reference: https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO Disable Genesys Cloud CX Login is...
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:A . Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.B . Creating a number-plan to identify premium-rate numbers.C . Manually training users to prevent calling premium-rate numbers.D ....
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)A . The default protocolB . TCPC . TLSD . SIPE . UDPView AnswerAnswer: B, C, E Explanation: TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external...
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.A . TrueB . FalseView AnswerAnswer: A Explanation: Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX...
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)A . AIB . VRC . DigitalD . Human Capital ManagementE . Workforce EngagementView AnswerAnswer: ACE Explanation: AI, Digital, and Workforce Engagement are some of the add-on options provided in Genesys Cloud CX. These options allow customers...
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.A . TrueB . FalseView AnswerAnswer: B Explanation: Files uploaded to the workspace cannot be shared with non-members of the Genesys Cloud CX organization. The workspace is a secure place for each group in the...
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.A . TrueB . FalseView AnswerAnswer: B Explanation: The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics...
Which of the following is not a Quality Management feature?
Which of the following is not a Quality Management feature?A . Evaluation FormsB . PoliciesC . SchedulingD . Interaction RecordingView AnswerAnswer: C Explanation: Scheduling is not a Quality Management feature. Quality Management is a feature that allows supervisors and quality evaluators to monitor, evaluate, and improve the quality of agent...
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?A . WorkspacesB . PeopleC . QueuesD . GroupsView AnswerAnswer: A Explanation: Workspaces is a setting that allows you create a place for each group in your organization to upload,...
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.A . TrueB . FalseView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/phone-redundancy/ Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost,...
