- All Exams Instant Download
Which of the following types ofinteractions can be configured for Recording Policies?
Which of the following types ofinteractions can be configured for Recording Policies?A . Call B. Chat C. Email D. Message E. All of the aboveView AnswerAnswer: E Explanation: Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_irpe/desktop/edit_initiation_policy_step_3.htm
Which of the following is not a Quality Management feature?
Which of the following is not a Quality Management feature?A . Evaluation Forms B. Policies C. Scheduling D. Interaction RecordingView AnswerAnswer: D
Which of the following statements is NOT true regarding numbering plan?
Which of the following statements is NOT true regarding numbering plan?A . It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints. B. Numbering planis also known as a dial plan. C. Numbering plan can be added or modified based on the organizational requirements. D....
Select the categories of Prompts in Architect. (Choose two.)
Select the categories of Prompts in Architect. (Choose two.)A . User B. Menu C. Data D. SystemView AnswerAnswer: A,D Explanation: Reference: https://help.mypurecloud.com/articles/call-prompts/
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:A . Place and receive both ACD and non-ACD calls. B. Place ACD and non-ACD calls, but not receive....
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?A . Availability B. SIP Access Control C. Outbound D. CallingView AnswerAnswer: B
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.A . True B. FalseView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/phone-redundancy/
You cannot add variables to a script.
You cannot add variables to a script.A . True B. FalseView AnswerAnswer: B
What is the maximum limit for creating performance dashboards for private users?
What is the maximum limit for creating performance dashboards for private users?A . 10 B. 15 C. 20 D. 25View AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/performance-dashboards-overview/#:~:text=From%20Performance%20Dashboards%2C%20you%20can,create%20 up%20to%2020%20dashboards
Which ofthe following best defines the performance view for Agents?
Which ofthe following best defines the performance view for Agents?A . Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service level...
