GCP-GCX

Whichuser role is required to perform the deployment and installation of the Genesys Cloud CX organization?A . Supervisor B. admin C. employee D. UserView AnswerAnswer: B Explanation: Reference: https://help.mypurecloud.com/articles/about-roles-permissions/#:~:text=The%20Admin%20role%20has%20permissions,whoever%20sets%2 0up%20the%20organization

Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. Which of the following attributes is used to determine the best available agent? (Choose three.)A . Language skills B. Additional attribute ratings C. ACD skills D. Time since last ACD interaction E. StaffingrequirementsView AnswerAnswer: A,C,E

To assign extensions to users, you must first__________.A . Create a pool of extensions. B. Buy the extension number from the carrier. C. Add the extension to the dial plan. D. Assign the extension to the user's phone.View AnswerAnswer: D Explanation: Reference: https://help.mypurecloud.com/articles/extension-pools/#:~:text=Note%3A%20Before%20you%20assign%20an,number%20to%20an%20extension%20pool.&text=The%20single%20extension%20number%2C%20or,a%20range%20of%20extension%20numbers.&text=The%20last%20sequential%20number%20in%20a% 20range%20of%20extension%20numbers

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)A . AI B. VR C. Digital D. Human Capital Management E. Workforce EngagementView AnswerAnswer: C,D,E

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.A . True B. FalseView AnswerAnswer: A

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?A . Workspaces B. People C. Queues D. GroupsView AnswerAnswer: A

Which feature enables a voice interaction to interrupt an email interaction?A . Utilization B. ACD Skills C. Emergency Routing D. ScriptsView AnswerAnswer: A Explanation: Reference: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=44c84969-2a4f-4812-bb81-e7aa081643b8&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#:~:text=have%20considered...-,Utilization%20is%20set%20up%20by%20default%20to%20allow%20a%20Voice,returns%20to%20working%20on%20it

Which of the following is NOT a Genesys Cloud CX Collaborate feature?A . Text Chat B. AIChat C. Video Chat D. Content ManagementView AnswerAnswer: D

Which of thefollowing routes interactions based on an algorithm that determines the best available agent for the interaction?A . Architect B. Automatic Call Distribution C. Emergency Groups D. SchedulingView AnswerAnswer: B

Which of following file formats are available to export a report? (Choose three.)A . .doc B. .xls C. .txt D. .docx E. .xlsx F. .pdfView AnswerAnswer: A,B,F