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How many types of Genesys Cloud Contact Center Licenses are available?
How many types of Genesys Cloud Contact Center Licenses are available?A . 5B . 2C . 3D . 4View AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/faqs/what-defines-a-billable-concurrent-user-for-genesys-cloud-contact-center-services/
What is the maximum file size that a user can upload into Genesys Cloud Documents?
What is the maximum file size that a user can upload into Genesys Cloud Documents?A . 10 MBB . 100 MBC . 2 GBD . No LimitView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/faqs/can-upload/
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?A . Genesys Cloud 1B . Genesys Cloud 2C . Genesys Cloud 3D . Genesys Cloud 4View AnswerAnswer: C
Which setting would you click to configure this behavior?
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?A . WorkspacesB . PeopleC . QueuesD . GroupsView AnswerAnswer: A
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)A . Blackberry OSB . IOSC . Windows 10 mobileD . EOSE . AndroidView AnswerAnswer: BE Explanation: Reference: https://help.mypurecloud.com/articles/download-mobile-apps-2/
What else must happen next for the video chat to work?
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?A . Other participants must also click on the Open...
How many categories of routing are there in a Call Route under the Call Routing page?
How many categories of routing are there in a Call Route under the Call Routing page?A . 5B . 4C . 3D . 2View AnswerAnswer: D
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?A . In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.B . In the Edges configuration Network Interfaces tab, select Use...
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?A . YesB . NoView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/configure-country-codes/
Where can you find people in your organization and add external contacts to the organization?
Where can you find people in your organization and add external contacts to the organization?A . DocumentsB . ActivityC . DirectoryD . LocationView AnswerAnswer: C
