GCP-GC-ARC

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.A .  Flow B. IVR C. Prompts D. DTMFView AnswerAnswer: C

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?A .  DTMF B. CRM C. IVR D. TelephonyView AnswerAnswer: C

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?A .  Prompts B. Flow C. DTMF D. IVRView AnswerAnswer: A

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.A .  Flow B. IVR C. Prompts D. DTMFView AnswerAnswer: C

When you delete a flow, it removes only the current version of the flow.A .  True B. FalseView AnswerAnswer: A

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.A .  Flow B. IVR C. Prompts D. DTMFView AnswerAnswer: C

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.A .  Flow B. IVR C. Prompts D. DTMFView AnswerAnswer: C

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?A .  In-queue Call Flow B. Inbound Call Flow C. Outbound Call Flow D. Secure Call FlowView AnswerAnswer: B