GCP-GC-ADM

Why are skills and languages configured separately?A . So that skills can have a more granular competency rating than languagesB . So that an agent with a skill can receive an interaction regardless of the language requirementC . So that an agent with a language capability can receive an interaction...

What are callable time sets?A . Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.B . Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can...

What is a DNC list?A . A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.B . A DNC list is another name for a contact list.C . A DNC list is a table containing high-priority numbers that should be dialed using preview...

What two options are available to create a customized user role?A . Copy an existing role then add the necessary permissions to meet your needsB . Create a new Role and assign the necessary permissions to that roleC . Create or modify a workgroup to meet your needsD . Create...

What would you select from the Admin>Outbound Dialing menu to create a new campaign?A . ScriptsB . SchedulesC . Campaign DashboardD . Campaign ManagementView AnswerAnswer: D Explanation: Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)A . LanguagesB . MediansC . SkillsD . Index RatingsE . Knowledge levelsView AnswerAnswer: C,E

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)A . The maximum capacity that an agent may handle simultaneously for each supported media typeB . The after call work time for each media typeC . The length of time that an agent may spend on each media...

Which of the following options are used when scheduling a report? (Choose three.)A . Time periodB . Custom Date RangeC . RecurrencesD . Time zoneE . Start TimeView AnswerAnswer: A,B,C Explanation: Reference: https://help.mypurecloud.com/articles/configure-a-report/

Recording Policies can be configured for what type(s) of contact(s)?A . CallB . ChatC . EmailD . MessageE . All of the aboveView AnswerAnswer: A

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?A . Default Menu choiceB . Menu optionsC . Add blank audioD . Menu promptView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/set-audio-sequence/