Genesys GCX-SCR Genesys Cloud CX: Scripting Certification Online Training
Genesys GCX-SCR Online Training
The questions for GCX-SCR were last updated at Feb 20,2025.
- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Feb 20,2025
Which of the following best defines the ACD evaluation method Best Available Skills?
- A . Looks for the first available agent and ignores any skill requirements.
- B . Matches the interaction to the first available agent who has all of the requested skills.
- C . Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills.
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
- A . Architect
- B . Automatic Call Distribution
- C . Emergency Groups
- D . Scheduling
Which of the following attributes ensure that the interactions are routed to the most qualified agent?
(Choose two.)
- A . Languages
- B . Medians
- C . Skills
- D . Index Ratings
- E . Knowledge levels
What are the default roles that permit you to edit scripts? (Choose two.)
- A . PureCloud User
- B . Outbound Admin
- C . Script Designer
- D . Master Admin
- E . Outbound Agent
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?
- A . Consult Transfer
- B . Invoke Secureflow
- C . Blind Transfer
- D . Schedule Callback
What property should you enable for a variable whose value is to be saved to external storage?
- A . Custom
- B . Input
- C . Output
- D . External
What property should you enable for a variable whose value is to be saved to external storage?
- A . Custom
- B . Input
- C . Output
- D . External
What property should you enable for a variable whose value is to be saved to external storage?
- A . Custom
- B . Input
- C . Output
- D . External
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